FAQ

ABC International Exports is an India-based global export company headquartered in Mumbai. We specialize in sourcing, manufacturing coordination, quality inspection, documentation, and international shipping of a wide range of products across multiple industries.

Yes, we ship worldwide via air freight, sea freight, courier services, and multimodal logistics through trusted international logistics partners.

We export a wide variety of products across multiple categories including (but not limited to): industrial goods, textiles, handicrafts, machinery, consumer goods, raw materials, and custom-manufactured items. Product availability depends on sourcing feasibility and export regulations.

MOQ varies depending on the product category, customization level, and manufacturing process. Some items may have very low MOQs, while bulk industrial products require higher volumes. Please contact us with your product requirement to receive exact MOQ details.

You can place an order by: Sending an inquiry through our website Emailing us your product requirements Contacting our sales team directly via phone or WhatsApp Once details are finalized, we issue a Proforma Invoice (PI) for payment.

We accept: Bank Wire Transfer (SWIFT / TT) Letter of Credit (LC) for large orders (subject to approval) RTGS/NEFT/UPI for Indian buyers All bank and transfer charges must be borne by the buyer.

Our standard payment structure is: 50% advance before production 50% before dispatch Different terms may apply for large or repeat buyers based on mutual agreement.

Payments can be accepted in USD, INR, EUR, AED, or any mutually agreed international currency.

Processing and dispatch time depends on: Product type Quantity Customization Raw material availability Generally, dispatch takes 3–14 business days after advance payment confirmation. Bulk and custom orders may take longer.

Shipping time depends on: Destination country Mode of transport (air/sea/courier) Customs clearance speed Estimated delivery timelines are always shared but remain approximate and non-guaranteed due to international logistics variables.

All import duties, VAT, GST, port charges, inspection fees, demurrage, and destination taxes are the sole responsibility of the buyer. ABC International Exports is not responsible for any charges imposed by the buyer’s country.

Yes, we provide standard export documents such as: Commercial Invoice Packing List Bill of Lading / Airway Bill Certificate of Origin (if required) Additional documents may be arranged upon buyer request and cost.

Yes, pre-dispatch inspection photos or videos can be shared upon request. Third-party inspection can also be arranged at the buyer’s cost.

Insurance is optional and must be requested specifically by the buyer. If shipment is dispatched without insurance, ABC International Exports will not be liable for transit loss or damage.

Unless agreed otherwise under Incoterms (FOB/CIF/CNF), risk transfers to the buyer once goods are handed over to the shipping carrier.

Once production, sourcing, or processing has started, cancellation is not allowed. Advance payments are generally non-refundable.

Payments are non-refundable after order confirmation, except in rare cases where ABC International Exports is unable to fulfill the order for internal reasons.

If insurance was taken, the buyer must claim directly from the insurance company. If not insured, ABC International Exports is not responsible for transit damage.

We follow standard export-grade quality control procedures. However, minor variations in color, size, finish, or batch are normal in bulk trade and do not qualify as defects.

Any quality claim must be raised within 48–72 hours of delivery with proper photo/video proof. Claims without evidence or raised after the timeline may not be accepted.

The buyer is solely responsible for verifying import regulations, restrictions, certifications, and compliance in their destination country. We are not responsible for customs rejection, seizure, or delay due to regulatory issues.

Yes, we work with private companies, wholesalers, distributors, project buyers, and government contractors subject to feasibility and documentation verification.

Yes, Non-Disclosure Agreements (NDAs), supply contracts, and formal agreements can be signed upon request for large projects.

Yes. All client data is handled under strict confidentiality as per our Privacy Policy and is never sold to third parties.

All transactions, disputes, and legal matters are governed under Indian Law with exclusive jurisdiction of Mumbai, Maharashtra, India.

You can contact us via: Website inquiry form Official email Registered mobile numbers Our international sales team will respond within 24–48 business hours.